Terms of Service

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

1. Acceptance of Terms

Welcome to Cafe Rio. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), the operator of the website located at mealcaferio.rest (the "Website") and the food services offered therein (collectively, the "Services").

By accessing, browsing, or using our Website, placing an order, creating an account, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use the Service.

If you are using the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and must not use the Services.

We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

2. Description of Services

Cafe Rio is a food service business operating in the United States. We offer a range of services through our Website, including but not limited to:

• Online Menu Browsing: Users may view our food and beverage menu offerings, including descriptions, ingredients, pricing, and availability.
• Online Ordering: Users may place orders for food and beverages for pickup or delivery, subject to availability, operating hours, and geographic limitations.
• Account Management: Users may create and manage personal accounts to store preferences, track orders, and manage payment methods.
• Promotions and Loyalty Programs: We may offer promotional offers, discount codes, or loyalty reward programs to eligible customers from time to time.
• Customer Support: We provide customer service to assist with inquiries, order issues, dietary information, and other service-related concerns.
• Catering Services: We may offer catering services for events and gatherings, subject to separate terms and availability.
• Gift Cards: We may offer digital or physical gift cards redeemable at participating locations.

All Services are provided subject to availability and may be modified, suspended, or discontinued at our sole discretion at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Cafe Rio reserves the right to refuse service to anyone for any reason at any time, consistent with applicable federal and state laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable state consumer protection statutes.

3. Eligibility and User Obligations

To access and use our Services, you must meet the following eligibility requirements and agree to comply with the following obligations:

3.1 Eligibility Requirements

• You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater.
• Minors between the ages of 13 and 17 may use the Services only with verifiable parental or guardian consent.
• You must have the legal capacity to enter into a binding contract under applicable laws of the United States.
• You must not be prohibited from receiving Services under applicable U.S. law or other applicable jurisdictions.

3.2 Account Responsibilities

If you create an account on our Website, you agree to:

• Provide accurate, current, and complete information during registration and at all times thereafter.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account.
• Accept responsibility for all activities that occur under your account, whether authorized or unauthorized.
• Not share your account credentials with third parties or permit others to access your account.

3.3 Prohibited Activities

You agree not to engage in any of the following prohibited activities while using our Website or Services:

• Violating any applicable local, state, federal, or international laws or regulations, including the Federal Trade Commission Act, Computer Fraud and Abuse Act (18 U.S.C. § 1030), and CAN-SPAM Act.
• Submitting false, misleading, or fraudulent orders or payment information.
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
• Attempting to gain unauthorized access to any portion of the Website, server, or connected systems.
• Using automated tools, bots, scrapers, or scripts to access, copy, or collect data from the Website without our prior written consent.
• Introducing viruses, malware, trojans, or other harmful code to the Website or our systems.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Services.
• Reverse-engineering, decompiling, disassembling, or otherwise attempting to discover the source code of the Website.
• Using our Services for any unlawful, harmful, abusive, defamatory, obscene, or otherwise objectionable purpose.
• Collecting or harvesting any personally identifiable information from the Website without authorization.
• Using the Website to send unauthorized advertising, promotional materials, spam, or any other form of unsolicited communication.
• Attempting to circumvent any security or access control measures implemented on the Website.

Violation of any of the above prohibited activities may result in immediate termination of your account, denial of service, and may subject you to civil and/or criminal liability under applicable law.

4. Payment Terms

When you place an order or make a purchase through our Website, the following payment terms apply:

4.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or service charges unless explicitly stated at checkout. We reserve the right to modify prices at any time without prior notice.

4.2 Payment Methods

We accept various forms of payment, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, digital wallets, and other payment methods as displayed during checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

4.3 Order Confirmation

An order confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at our sole discretion, including in the event of errors in pricing or product information, suspected fraud, or unavailability of items.

4.4 Refunds and Cancellations

Refunds and cancellation policies are subject to our separate Refund Policy. Generally, once an order has been confirmed and preparation has begun, cancellations may not be possible. Please contact us at [email protected] as soon as possible if you need to request a refund or cancellation.

4.5 Taxes

You are responsible for all applicable taxes, including state and local sales taxes, associated with your purchase. We will collect and remit applicable sales taxes as required by law.

5. Intellectual Property Rights

All content, materials, and features available on our Website are the exclusive property of Cafe Rio or its content suppliers and are protected by United States and international intellectual property laws, including copyright, trademark, patent, trade secret, and other proprietary rights.

5.1 Our Intellectual Property

The following materials are protected by intellectual property law and may not be used without our prior written consent:

• The Cafe Rio name, logo, brand marks, and trade dress
• All text, graphics, images, photographs, and artwork on the Website
• All software, code, algorithms, and technical infrastructure underlying the Website
• All menu designs, product descriptions, and marketing materials
• All audio-visual content, videos, and multimedia presentations

5.2 Limited License

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, or publicly display any content from the Website
• Modify or create derivative works based on Website content
• Use any data mining, robots, or similar data extraction tools
• Download or copy account information for the benefit of another merchant
• Use our trademarks or service marks without our prior written consent

5.3 User-Generated Content

If you submit, post, or share any content on our Website, including reviews, feedback, or comments ("User Content"), you grant Cafe Rio a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to the User Content you submit.

6. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY: We make no warranty that our food products or services will meet your expectations or requirements.
• FITNESS FOR A PARTICULAR PURPOSE: We make no warranty that our Services are suitable for any specific use or purpose.
• NON-INFRINGEMENT: We do not warrant that the use of our Services will not infringe the rights of third parties.
• ACCURACY: We do not warrant that the information on our Website is accurate, complete, reliable, current, or error-free.
• UNINTERRUPTED SERVICE: We do not warrant that the Website will be available, uninterrupted, or secure at all times.

Allergen and nutritional information provided on our Website is for informational purposes only and may not be complete or fully accurate. Customers with food allergies, dietary restrictions, or medical conditions are strongly encouraged to contact us directly before placing an order. Cafe Rio is not liable for allergic reactions or adverse health effects resulting from consumption of our products.

Any reliance you place on information obtained through our Website is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING BUT NOT LIMITED TO THE LAWS OF THE UNITED STATES:

IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of, or inability to access or use, the Services
• Any conduct or content of any third party on the Services
• Any content obtained from the Services
• Unauthorized access, use, or alteration of your transmissions or content
• Any food-related illness, injury, or adverse reaction from products ordered through our Services

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use of the Website or Services in any unauthorized or unlawful manner
• Your violation of any third-party rights, including without limitation any intellectual property, privacy, or proprietary rights
• Your violation of any applicable law, rule, or regulation of the United States or any other applicable jurisdiction
• Any User Content you submit, post, or transmit through the Website
• Your negligent or intentional acts or omissions
• Any claims by third parties arising from your use of our food products or Services

Cafe Rio reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses. You agree not to settle any such matter without the prior written consent of Cafe Rio.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio's principal place of business is located, without regard to its conflict of law provisions.

For purposes of these Terms, you hereby irrevocably consent to the exclusive personal jurisdiction and venue of the federal and state courts located in the United States with respect to any legal proceedings arising out of or related to these Terms or your use of the Services.

Notwithstanding the foregoing, Cafe Rio reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or enjoin the misappropriation, infringement, or violation of our intellectual property rights or confidential information.

These Terms are subject to, and shall be interpreted in compliance with, applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), and applicable state consumer protection statutes. Nothing in these Terms shall limit any rights you may have under applicable consumer protection laws that cannot be waived by contract.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services informally. You must first contact us at [email protected] with a written description of the dispute, your name, contact information, and proposed resolution. We will attempt to respond and resolve the dispute within thirty (30) days of receipt.

10.2 Binding Arbitration

If the dispute cannot be resolved informally within thirty (30) days, you and Cafe Rio agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services, shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, except as modified herein.

The arbitration will be conducted in the English language. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

10.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency equitable relief in a court of competent jurisdiction to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of the right to arbitrate.

10.5 Small Claims Court

Either party may elect to pursue a claim in small claims court rather than arbitration, provided the claim qualifies and remains in such court and advances only on an individual (non-class, non-representative) basis.

11. Term and Termination

11.1 Term

These Terms of Service are effective from the date you first access or use our Website or Services and shall remain in full force and effect until terminated by either party in accordance with these Terms.

11.2 Termination by You

You may terminate your account and your use of the Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including outstanding payment obligations.

11.3 Termination by Us

Cafe Rio reserves the right to suspend, restrict, or permanently terminate your access to the Website and Services, at our sole discretion, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms of Service
• Fraudulent, deceptive, or illegal activity
• Conduct that may cause harm to Cafe Rio, other users, or third parties
• Non-payment of amounts owed
• Abuse of our staff or customer service representatives
• Any other reason we deem appropriate in our reasonable judgment

11.4 Effect of Termination

Upon termination: (a) your right to use the Services will immediately cease; (b) we may delete your account and all associated data in accordance with our Privacy Policy; (c) all provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Cafe Rio. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any such entities or their websites.

You acknowledge and agree that Cafe Rio shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit. Your use of third-party services is governed by the terms and conditions of those third parties.

13. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and protect your personal information in compliance with applicable United States federal and state laws.

If you are a California resident, your personal information may also be subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), which provides additional rights with respect to your personal data. Please review our Privacy Policy for more information about your rights and how to exercise them.

14. Food Allergy and Dietary Information

Cafe Rio takes food safety seriously. However, our food products are prepared in facilities that may handle common allergens, including but not limited to nuts, dairy, gluten, eggs, soy, and shellfish. Cross-contamination may occur despite our best efforts.

Menu items and ingredients are subject to change without notice. Nutritional and allergen information provided on our Website is for informational purposes only and may not be fully accurate or up to date. Customers with severe food allergies, intolerances, or medical dietary requirements should contact us directly at [email protected] before placing an order. Cafe Rio shall not be held liable for any adverse reactions or health consequences resulting from the consumption of our products.

15. Changes to These Terms

Cafe Rio reserves the right, at our sole discretion, to modify, update, or replace these Terms of Service at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Terms on the Website at mealcaferio.rest
• Where appropriate, notify users via email or a prominent notice on our Website

The revised Terms shall become effective immediately upon posting unless otherwise specified. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms of Service. If you do not agree to the modified Terms, you must immediately discontinue use of the Website and Services.

It is your responsibility to review these Terms periodically. We encourage you to review this page frequently to stay informed of any updates or changes.

16. Severability

If any provision, clause, or part of these Terms of Service is found to be invalid, illegal, void, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, it shall be deemed severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or invalidated by such determination.

The parties agree to replace any invalid or unenforceable provision with a valid provision that most closely approximates the intent and economic effect of the original provision. The failure of either party to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to the subject matter herein and supersede all prior and contemporaneous negotiations, agreements, representations, understandings, and communications between the parties, whether written or oral, regarding the subject matter of these Terms.

No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of Cafe Rio. The failure of Cafe Rio to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. Any waiver of a breach of any provision hereof shall not be deemed a waiver of any subsequent breach thereof.

18. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance under these Terms resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, strikes, lockouts, labor disputes, war, terrorism, riots, governmental actions, power outages, internet service provider failures, or any other causes beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to resume Services as soon as practicable and will notify you of the expected duration of any service interruption where feasible.

19. Electronic Communications and Notices

By using our Website and Services, you consent to receive electronic communications from Cafe Rio, including emails, push notifications, and notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Any notices required or permitted to be given under these Terms by you to Cafe Rio must be in writing and sent to us at our email address listed below. Notices shall be deemed received upon confirmation of delivery.

20. Contact Information

If you have any questions, concerns, complaints, or inquiries about these Terms of Service, our Services, or any aspect of your experience with Cafe Rio, please do not hesitate to contact us using the following information:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to food safety, allergic reactions, or order emergencies, please reach out immediately via email.